Frequently Asked Questions (FAQ) Of Indoor playground equipment

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Welcome! Below you will find answers to the most common questions about our indoor playground solutions.

We are committed to delivering customized, high-quality play environments that meet your needs for creativity, safety, and long-term growth.
If you have additional questions or specific project requirements, feel free to contact our team — we’re here to help!

1. Product Scope and Customization

Q1: Are your systems modular, semi-modular, or fully customized?
A: Our systems are available in modular, semi-modular, and fully customized formats, offering flexibility for future expansion or upgrades.

Q2: What customization options do you offer?
A: We offer customization for branding, color schemes, theme styles (such as jungle, ocean, space, fairy tale), and multilingual signage based on client requirements.

Q3: Can you accommodate special themes or mascots requested by clients?
A: Yes. We can create unique designs featuring client-specified mascots, IP characters, or custom themes tailored to your project vision.

Q4: Do you provide multiple design/layout options per project?
A: Yes. We typically offer 2-3 different layout options based on site conditions and client preferences to ensure the best fit.

2. Pricing and Payment Terms

Q5: What factors influence the pricing?
A: Pricing depends on material quality (standard vs. premium), structure height (single or multi-level), theme complexity, interactivity features (such as electronic games), and safety certification standards.
Basic setups start from around USD 80/m², while highly customized and interactive designs can reach up to USD 400/m² or more.

Q6: Is there a minimum project size or order value?
A: We generally recommend a minimum project size of 50 square meters. Minimum order values may vary depending on country and project type.

Q7: Can you provide example packages with average sizes and costs?
A: Sure, for reference:

  • 100㎡ Soft Play Zone: approximately USD 8,000–12,000

  • 200㎡ Ninja Adventure Park: approximately USD 20,000–35,000

  • 300㎡ Multi-Activity Playground: approximately USD 40,000–60,000
    (Actual pricing may vary based on customization and selected materials.)

Q8: Is installation included in the square meter price?
A: Installation is usually charged separately, depending on project complexity, location, and travel costs.

Q9: Do you charge based purely on square meters, or a combination of area and functionality?
A: We use a comprehensive pricing model, combining square meter area and functional modules for an accurate and fair quote.

Q10: Can you design and install for irregular spaces like rooftops, L-shaped areas, or multi-level structures?
A: Yes. We have extensive experience designing for non-standard spaces. Ideally, site requirements include a minimum ceiling height of 3 meters and a level surface.

Q11: Do you offer different designs based on children's age groups?
A: Yes. We create play systems tailored to different age groups (0–3 years, 3–6 years, 6–12 years), with age-appropriate design and safety standards.

Q12: Can you adapt designs to existing structures, or does it require new construction?
A: We can integrate designs into existing spaces and structures without requiring new construction.

3. Design, Production, and Installation

Q13: How many design revisions are included before final approval?
A: We offer up to three rounds of free design revisions. Additional major changes may incur an extra design fee.

Q14: Can you pre-assemble or pre-fabricate components before shipping?
A: Yes. To optimize on-site installation time, we pre-assemble or pre-label components whenever possible.

Q15: Who handles the installation?
A: Installation can be carried out by our in-house professional team, or we can provide supervision and guide your local contractors.

Q16: What support do you provide during installation?
A: We supply detailed installation manuals, video guides, and can arrange on-site technical supervisors if needed.

Q17: Do you provide global installation services? Which regions are covered?
A: Yes. We offer global installation services, with successful projects completed across Asia, Europe, Africa, the Middle East, and the Americas.

Q18: What is the full process from design approval to final installation?
A:

  1. Site confirmation and initial consultation

  2. Design and quotation approval

  3. Contract signing and deposit payment

  4. Detailed design refinement and production

  5. Pre-shipment inspection and delivery

  6. Installation and supervision

  7. Final acceptance and after-sales support

Q19: What is included in your installation service?
A: Our service includes site measurement, shipping support, professional installation, quality inspection, and project handover.

Q20: After the customer approves the design, what are the next steps?
A: We move to production, while a dedicated project manager will keep you updated on key milestones throughout production, shipment, and installation.

china soft play apparatus


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